Overview

At Utshab Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please read our policy carefully before initiating a return.

Eligibility for Returns

You may request a return or exchange if:
✔ The product is damaged, defective, or incorrect upon delivery.
✔ The item is unused, in its original packaging, with all tags and accessories included.
✔ The return request is made within 7 days of receiving the order.

Non-Returnable Items

Some products cannot be returned, including:
❌ Perishable goods (food, flowers, etc.)
❌ Personal care and hygiene products (makeup, skincare, undergarments)
❌ Customized or personalized items
❌ Digital products or gift cards

How to Initiate a Return?

To request a return, follow these simple steps:
1️⃣ Contact our support team via email or phone within 7 days of delivery.
2️⃣ Provide your order number, product details, and a clear reason for the return.
3️⃣ Attach photos/videos showing the issue (if applicable).
4️⃣ Our team will review your request and guide you through the return process.

Refund Process

Once we receive and inspect the returned product, we will process your refund within 7-10 business days. Refunds will be issued using the original payment method.

Refund Exceptions

• Shipping fees are non-refundable unless the return is due to our error.

• If the product is returned without a valid reason, we may decline the refund.

Exchange Policy

If you receive a damaged or incorrect item, we will gladly exchange it at no extra cost. If the item is out of stock, you may choose a replacement product or receive a full refund.

Order Cancellation

• Orders can be canceled within 24 hours of purchase for a full refund.

• Once the order is shipped, cancellations are not possible.

Contact Us

For any refund or return inquiries, please reach out to our support team:
📧 Email: [email protected]
📞 Phone: 017 57 508 780